92HAUS / Q&A
A few things to know.
How does 92PREORDER work?
92PREORDER makes it easy to discover and shop for fashion and lifestyle items from brands around the world. Browse our collections, choose your favorite items, and contact us to confirm product availability, pricing, and ordering details.
How long does a pre-order take?
Pre-order delivery times vary depending on the country of origin. Please refer to the estimated timelines and shipping schedules below. 🇰🇷 South Korea Estimated delivery time: Depends on the monthly flight schedule. Shipping schedule: Flights are arranged monthly. Please check our official Instagram or LINE Official Account (@LINE) for the latest flight schedule. 🇯🇵 Japan Estimated delivery time: 7–14 days. Shipping schedule: Every Wednesday. 🇺🇸 United States Estimated delivery time: 15–20 days. Shipping schedule: Every Sunday. 🇬🇧 United Kingdom Estimated delivery time: 25–30 days. Shipping schedule: Every Monday. Please note: All estimated delivery times are calculated from the date the items leave the warehouse in their respective countries of origin. Actual delivery times may vary depending on product availability and shipping conditions.
Do you ship internationally?
Please contact us to confirm whether shipping is available to your destination. International shipping options, costs, and delivery arrangements may vary depending on the destination.
Can you source an item that is not listed on your website?
Absolutely! If you have a specific item or brand in mind, send us the product link or a photo along with your preferred color and size. We’ll check whether we can source it for you.
What happens if an item becomes unavailable after I order?
Product availability may change depending on the brand’s stock. If an item becomes unavailable, we’ll contact you to explain the situation and discuss the available options.
How can I track my order?
Please contact us through the same channel you used to place your order to receive the latest updates on your order. If tracking information is available, we’ll share the details with you.
Can I cancel my order after placing it?
We kindly ask you to review your order details carefully before confirming your purchase, as orders cannot be canceled once placed.
What payment methods do you accept?
We currently accept bank transfers and PromptPay for domestic orders. For international orders, PayPal is also available as a payment method.